Terms and Conditions

Terms & Conditions

1. What we have to offer in iCounseling.ie
2. General Information
3. Eligibility for counseling Services
4. Service Hours
5. Bookings
6. Payment Policy
7. Session Fees
8. Session Validity
9. Cancelation Policy
10. Limitation of Liability
11. Access and Communication
12. Privacy
13. Cookies
14. Intellectual Property
15. Termination
16. Jurisdiction and Law
17. Changes to the Online counseling Services and iCounseling.ie Website
18. Suicide Policy
19. Contact

Terms & Conditions

1. What do we offer in iCounseling.ie

The iCounseling.ie provide a service of excellence delivering on-line counseling coaching and psychotherapy, engaging with other social services. By receiving our Online counseling service, or visiting the website, you accept and submit to the terms of service that you have read and agreed with our of the Terms and Conditions statement and approve our Privacy Policy.
This Online and Telephone service is not suitable for suicidal crisis; if you are suicidal please contact the emergency services.
You recognise that we may refuse the use of our service and recommend alternative assistance if we acknowledge that our support is not suitable for you, regarding to the character of the case, or due to our client lists being full or not disposing of an appropriate therapist for the specific case, or if you are suicidal.
The terms and conditions comprise relevant information, including warranty disclaimers and limitations of liability. Accordingly, the use of this website implies approval of these terms of service.

2. General Information

The Online counseling website will serve for general information aim only. Also, the information given while using the Online counseling is not and should not be recognised as legal advice, nor medical advice.
Regarding consumer guarantees imparted for the consumer in consumer protection legislation, that is Irish and European consumer Law, conseling.ie website and services do not provide any express or implied warranties and does not make any representations in relation to the conseling.ie website.
The information provided on the iCounseling.ie website and it services should not be used without authentication of the information from appropriate sources and obtaining professional advice where it is prudent to do so. In addition, You agree to keep your login data safe and contact us immediately if you suspect improper use of these. You warrant and undertake to fill in the details as requested on the website truthfully and honestly, providing all relevant information truthfully and as best as possible

By agreeing to the terms included in this document, you agree that you may be contacted by the iCounseling.ie or due representative, if necessary, even if you have not specifically requested.
You agree that the objective of this service is to support and not replace the relationship between you and the respective professionals who provide services in the iCounseling.ie

3. Eligibility for On-line Counseling Services

Clients interested in receiving On-line counseling services must be at least 18 years old.
For minors, the parents or legal guardians should be aware of using these services.

4. Service Hours

iCounseling offers a 24 hour service – Sessions can be booked for any time in the 24 hour day, considering the slots available for that purpose.
Instant chat, and Telephone sessions last for 40 minutes
E-mail sessions per 1000 words.
Skype web-cam sessions 40 minutes

5. Bookings

After submitting the form, you will be contacted via phone or receive an email within 48 hours to confirm availability to carry out the session, and with the means and information necessary to make the payment, which must be made up to 48 hours prior to the session. Only with the effectiveness of the payment and receipt of it, the session will be definitively confirmed.

You will have the option of using iCounseling.ie services anonymously if you wish. However, if you do not provide the personal information requested of you to us, we may not be able to provide you with all of the advice and referrals we would otherwise be able to.
Marking request validation implies that the client took notice and accepts, expressly, these Terms and Conditions of Use and Hiring available for consultation on the site iCounseling.ie website.

6. Payment Policy

The Payments for our services are required to be made after booking, prior each sessions times and/or dates.
The payment can also be made for via pre-arranged direct deposit and online or telephone banking. Our contact is available for any questions concerning to payment means.

7. Session Fees

All session fees must be paid in advance. If you need to cancel/reschedule you must contact iCounseling as soon as possible to arrange suitable alternatives.

8. Session Validity

Clients who’ve purchased one e-mail counseling session only
After making a payment for 1 session you should submit your email of your problem/issue within 3 days.
– Clients who’ve purchased 1 Instant Chat, Telephone one session only:
After booking your session you will be directed to the payment page.
There will be no refunds for invalid or expired sessions.

9. Cancellation Policy
We consider mutual respect fundamental for keeping our relationship with our clients. If for any reason you need to cancel/reschedule an appointment we recommend our clients to communicate with us with at least 24 hours notice. Missing an appointment without informing us will induce to the full charge of fee for the booked session. We highly recommend you to be available (online/available) for the online appointment 5 – 10 minutes before the agreed time.
Short-Notice – Online Appointments cancelled less than 24 hours of the scheduled appointment will be charged the agreed upon full fee for the session.

If user does not attend  the session at the agreed time, the Professional will just wait twenty (20) minutes after the time scheduled, and the amount shall not be refunded due to the missed session.
If the Client is late to the scheduled session, after having informed iCounseling.ie services of this delay, the session will be carried out in the same way, although with a lower proportion of the delay time, since it must be finished.

10. Limitations of Liability

Even though we expect our clients to benefit from our on-line counseling, we do not guarantee a specific outcome. Counseling is a process where, by talking to a professional about how you’re feeling, you can work out, or try to change the things that cause you distress. Even if the solution means accepting a particular situation that cannot be changed, and helping you to cope with that. However the changes resulting from counseling cannot be predicted, despite the fact we will do our best to achieve the best possible results for you.
Accordingly any complaint against our service shall be limited to the amount you paid, if any, for use of our services. Contingent to the Consumer Guarantees supplied for in Consumer Protection Legislation (including the Irish and European Consumer Law), iCounseling.ie will not be responsible for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our services.
Our Online counseling Service holds no liability if connection with the website becomes unavailable.   iCounseling.ie holds no responsibility to a user’s telephone, a user’s computer system, tablet, software data or technical difficulty occurring in connection to this website. The iCounseling.ie services holds no responsibility and holds no liability in regard to any computer viruses or corruption to any individual client’s computer or device.

11. Access and Communication

The iCounseling.ie do not warrant the continual access to the Online counseling services. It will not be accountable in the occurrence that the couunselling.ie website is unavailable due to computer downtime attributable to malfunctions upgrades, preventative or remedial maintenance activities or interruption in telecommunications supply. As alternative, in case of unattainable service of the On-line counseling we provide the access to our services by telephone.

12. Privacy
iCounseling.ie do not guarantee the delivery of communications over the internet as such communications rely on third party service providers. Electronic communication (including electronic mail) is vulnerable to interception by third parties and I counseling do not guarantee the security or confidentiality of these communications or the security of the iCounseling.ie website. I iCounseling.ie website do not provide, and have no control over, communication, networks or services, the internet or other technology used or required to access the counseling.ie website accept no responsibility for any direct or indirect loss in any form associated with them, whether due to congestion, technical malfunction, viruses or otherwise.
iCounseling.ie takes Confidentiality very seriously; accordingly we will protect the confidentiality of information received in our counseling relationship as specified by federal and state laws, written policies and ethical standards. Discussions between the counselors and clients are totally are confidential.

13. Cookies
If your web browser is set up to accept cookies, a cookie will be stored on your hard drive when you visit the iCounseling.ie Website. Cookies allow iCounseling.ie website to collect information about your computer, which may include your IP address (a number assigned to your computer when you register with an Internet Service Provider).
If you would rather not have this information stored on your computer, you can configure your browser so it does not accept cookies. However, if you disable cookies you may not be able to properly use our On-line counseling services.

14. Intellectual property

All intellectual property rights, including copyright and patents, in the iCounseling.ie, goods and services, and all components of them are owned or licensed by iCounseling.ie. You must not copy, modify or transmit any part of the iCounseling.ie website and services.
All content and materials available on iCounseling.ie website, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of iCounseling.ie website, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorised by iCounseling.ie website.

15. Termination
You agree that iCounseling.ie website may at any time immediately suspend or terminate your access our website without notice and for any reason, including, without limitation, breach of this terms and conditions. The abuse of our website and services may be induced to the authority’s intervention.

16. Jurisdiction and Law
The terms and conditions are created and regulated in accordance with the laws of the Ireland and Europe. It can be accessed by most countries around the world. By accessing our website, in agreement with the laws and the United Nations Convention on the International Sales of Goods,
Your visiting and using this website and any dispute over liability is subject to these disclaimers of responsibility and the laws of Ireland.

17. Changes to the Online counseling Services and iCounseling.ie Website

The counseling Website is subject to change at any time without notice and may contain errors. iCounseling.ie may from time to time review and update these terms of service to take account of new laws, regulations, products or technology. By continuing to use the Online counseling Services, you agree to be bound by the most recent terms of service.

If you are suicidal, I will take all reasonable steps to prevent harm to yourself. This may include breaking confidentiality if you pose a serious risk of self-harm to yourself.

19. Contact Us. Our phone is available for any question concerning our services and terms and conditions and further information.